[ref. c3807821] Customer service assistant

Job Description

• Responsible for answering customer questions and taking care of customer complaints, with the

• To provide support for the company’s products and services, take order requests, answer

questions, and resolve complaints.

1. Handles customer services calls under below departments;

• Contact Center Department, Medilink Helpdesk and/or to any campaign they will be

1. Handles customer service inquiries;

• General Inquiry, General Informations, and the like,

1. Handle generation of approvals;

• Generation of approvals to any campaign under the Service Delivery and Engagement

• Reads, understands, assesses and translates medical documents correctly.

1. Reviews and handles each call with a very high degree of attention to detail.

• Any information released by the agent will be considered good as applied coverage by

1. Meets performance metrics stipulated on the KRA and scorecard for agents in terms of accuracy

1. Comply with the organization’s information security and data privacy policies, procedures, and

1. Attend mandatory annual Information Security (InfoSec) and Data Privacy Act (DPA) awareness

1. Performs other functions related, analogous, and pertinent

Qualifications/Requirements

1. Graduate of any four year medical or non medical allied courses
2. Registered or Non Registered medical allied with clinical or non clinical experience
3. Fresh Graduates of any 4 year course (Both Medical and Non-Medical)
4. Non-Medical Allied undergraduate (4th year) with call center experience or any related previous jobs

1. Medical Allied undergraduates with Anatomical class exposure

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

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