Retail Customer Support Specialist – Join Our Team Today Even Without Experience
The specialist is expected to stay well-informed about the latest product offerings, promotions, and company policies to provide accurate and helpful information. Daily tasks include processing orders, handling returns or exchanges, troubleshooting account issues, and escalating complex problems to the appropriate departments when necessary.
The role requires excellent communication and problem-solving skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Team collaboration, a positive attitude, and a customer-first mindset are essential for success in this role.
This is an excellent opportunity for individuals who are passionate about helping others and eager to grow within the retail industry.
Qualifications:
Applicants must be at least high school or senior high school graduates and must present a diploma or certificate. Strong English communication skills are required. Candidates should be open to working during holidays, weekends, on shifting schedules, and extended hours.Immediate availability to start is a must.
Key Responsibilities:
Effectively manage customer inquiries and complaints, offering timely and appropriate solutions. Establish and maintain positive relationships with customers through clear and engaging communication. Accurately provide product or service information, maintain detailed records of interactions, and process customer accounts and documentation.Adhere to established communication protocols, company guidelines, and policies at all times.
Benefits and Incentives:
Enjoy additional compensation such as night differential pay, 13th-month salary, monthly performance incentives, and bonuses for sales and perfect attendance. Career advancement opportunities and HMO (Health Maintenance Organization) coverage are also provided.
What to Bring:
Applicants should prepare two copies of their resume, one valid ID, a vaccination card, and a pen.
Important Note:
This is an on-site position. Remote work is not available. All employees are expected to comply with standard health and safety protocols while on duty.