No Final Interview! CSR - NEW Accounts (START ASAP)
YWA Human Resource Corporation Angeles Full-time
About the role
We are looking for enthusiastic and customer-focused Customer Service Representatives to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As a CSR, you will be responsible for handling inbound calls and providing exceptional service to our customers.This is a full-time role based in our offices in Angeles City, Pampanga.
What you'll be doing- Answering inbound customer calls and inquiries in a timely and professional manner
- Assisting customers with product and service-related questions
- Troubleshooting and resolving customer issues efficiently
- Maintaining accurate records and documentation of all customer interactions
- Contributing to the continuous improvement of customer service processes and procedures
- Providing a positive and empathetic customer experience at all times
- Previous experience in a customer service or call centre environment, preferably in the banking, financial services or telecommunications industry
- Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
- Strong problem-solving and decision-making abilities to handle customer queries effectively
- Proficiency in using computer systems and data entry
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- A genuine passion for providing exceptional customer service
- Competitive salary and benefits package
- Opportunities for career development and advancement
- Ongoing training and support to enhance your skills
- Positive and collaborative work environment
- Flexible work arrangements to support work-life balance
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service and contact centre solutions. We pride ourselves on delivering exceptional service and innovative solutions to our clients. With a strong focus on employee development and well-being, we offer a dynamic and rewarding work environment where you can thrive and grow your career.
Apply now and take the first step towards an exciting new opportunity!
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