Information technology (it) specialist

Job Description

We are seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The IT Support Specialist will respond to queries, isolate problems, and determine and implement solutions, ensuring minimal downtime and maximum user satisfaction.

Key Responsibilities: Provide first-level contact and problem resolution for all users with hardware, software, and application issues.

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Troubleshoot and resolve technical issues, including desktop/laptop hardware, operating systems, software applications, and networking.

Set up, maintain, and support users’ accounts, passwords, email, and access rights.

Install, configure, and upgrade computer hardware and software.

Maintain inventory of all equipment, software, and software licenses.

Follow up with users to ensure full resolution of issues.

Document internal procedures and contribute to the knowledge base.

Collaborate with other IT team members to identify and improve support services.

Qualifications/Requirements

Requirements: Proven experience as an IT Support Specialist or similar role.

Strong knowledge of Windows, macOS, and Linux environments.

Familiarity with helpdesk and remote support tools.

Excellent problem-solving, communication, and interpersonal skills.

Ability to prioritize and manage multiple tasks.

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

emmandimalanta1116@gmail.com / rspec1@exegen.ph

Apply now