Technical Support Administrator

A Technical Support Associate with admin responsibilities plays a dual role — providing frontline assistance for technical issues while also supporting internal operations through organized administrative tasks. This hybrid role requires strong problem-solving skills, a customer-first mindset, and attention to detail.

Responsibilities:

• Respond to technical inquiries via phone, email, or chat, offering effective and timely solutions
• Troubleshoot basic software, hardware, and connectivity issues
• Log and manage support tickets using internal systems (e.g., Zendesk, Jira, Freshdesk)
• Maintain accurate records of client interactions and technical issues
• Provide administrative support including documentation updates, scheduling, and reporting
• Assist with user account management, system access, and internal tool setup
• Monitor issue trends and escalate recurring problems to the IT or engineering teams
• Help onboard new employees with basic tech setup and system orientation

Qualifications:

• Strong communication and customer service skills
• Familiarity with helpdesk systems and basic troubleshooting practices
• Proficient in MS Office, Google Workspace, or similar tools
• Organized, with good multitasking and time management skills
• Ability to work independently and collaboratively

Together, we solve problems, drive progress, and create meaningful change.

• Important: To proceed to the next stage of the application process, all candidates must complete the form below. Applications without a completed form will not be considered.

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We appreciate your cooperation — this step ensures a smooth and fair review of your application.