Operations Manager (work with Australian clients + free lunch daily!)

HUSTLE IN BGC, LUNCH IS ON US!

Free lunch every day, plus extra treats to help you grow, earn, and save more!

• Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
• Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition
• Together: Mid-year & year-end parties, holiday activities, social & CSR clubs
• Accomplish: Culture, soft skills, and personal development training – Techno Global Academy
• Loyalty: Work anniversaries, peer groups, health & financial webinars
• & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in BGC!

Are you a seasoned operations leader looking for a role where your skills will make a real impact? At TGT Global, we're seeking an Operations Manager to lead multiple teams, manage strategic client accounts, and drive operational excellence—all while working closely with high-profile clients in Australia.

International operations experience with diverse client bases is essential for this role.

Ideal Candidate Profile

• 5+ years of operations leadership experience, including at least 2 years as an Operations Manager
• Operations leadership experience must be specifically within BPO or offshoring environments
• Proven track record managing multiple teams and strategic client accounts
• Strong background in client management, workforce planning, and service delivery
• Experience leading Team Leaders (TLs), Assistant Team Leaders (ATLs), SMEs, and cross-functional teams
• Hands-on experience with process improvement projects and operational initiatives
• Exposure to site operations, facilities, and IT escalation processes
• Background in offshoring, BPO, or professional services is a plus

• Strategic thinker with strong stakeholder and client advisory skills
• Confident leader capable of managing complexity across multiple clients
• Data-driven, KPI-focused, and solutions-oriented
• Strong communicator, comfortable leading executive-level client discussions
• Highly organized, resilient, and able to manage competing priorities
• Proactive in driving engagement, retention, and continuous improvement

Your Impact Starts Here

• Lead and mentor multiple teams across strategic (gold) client accounts
• Monitor TL performance, engagement, retention, and site readiness
• Act as a strategic advisor to clients on operational and people matters
• Lead recurring client meetings and executive reviews

• Collaborate with clients on headcount planning, workforce needs, and training
• Partner with Techno Global Academy to deliver client-specific training programs
• Design and execute retention, engagement, and development plans
• Guide clients on KPIs, incentives, and performance management

• Roll out process improvements and operational innovation projects
• Oversee DR escalations, site operations, and facility readiness
• Partner with Facilities on site improvements and IT escalations
• Ensure strong governance, compliance, and operational discipline

• Partner with HR, Finance, and Sales on workforce planning and redundancy initiatives
• Provide strategic guidance on corrective action processes
• Support transitions, redundancy planning, and alignment across internal stakeholders

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment. Apply today!