Technical Support & Implementation Specialist
TalentHero Cebu Temporary
Shift: Mondays to Fridays, from 8AM to 5PM, CST Work Arrangement: Hybrid
Ideal Start Date: July 14 or Aug 1Location: 4 W Geonzon St, Cebu City
Equipment: Provided by the company
Agreement: Individual Contractor (you will have to process your own taxes and other
government-mandated benefits)
Role OverviewWe’re looking for a detail-oriented Technical Support & Implementation Specialist with experience
supporting payment processing tools and accounting software. This person will be the first line of
support for our customers — assisting with software installation and configuration, troubleshooting
payment issues, and resolving technical concerns related to accounting platforms like
QuickBooks, NetSuite, Sage, and other ERP tools.
What You’ll Do- Guide customers through software installation, integration, and implementation steps
- Serve as the frontline support for technical and customer support inquiries related to
- Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks
- Assist merchants with resolving issues related to credit card processing, payouts, and
- Document and escalate bugs, product issues, and complex cases to the appropriate
- Maintain accurate case notes and provide regular updates to customers during issue
- Educate users on best practices to reduce recurring issues and improve usage of the
platform
What You’ll Bring- 2+ years in a technical support or customer-facing role, preferably in SaaS or fintech
- QuickBooks Certification or QuickBooks ProAdvisor Certification (required)
- Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO,
- Familiarity with payment gateways, merchant accounts, and the flow of funds
- Ability to break down complex technical issues into understandable terms for nontechnical users
- Strong written and verbal communication skills
- Experience using support ticket systems (Zoho, Zendesk, etc)
HGS Offshore Staffing SolutionsCebu City
Job Summary:
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F. Customer Focused Retail Selling Responsibility
G. Key Account Management
H. Resource Management Responsibility
MINIMUM EDUCATION REQUIREMENT:
• College Graduate of a 4-year course...