Call center agent

Job Description

• Handle both inbound and outbound calls
• Handle customer requests, complaints, billing inquiries and other related concerns with

• Prepare complete and accurate work and update customer file
• Communicate effectively with individuals / team in the program to ensure high quality

• Effectively transfer misdirected customer requests to an appropriate party
• Demonstrate continued and consistent proficiency in most of the skill sets utilized within

• Communicate with customers using web-based tools and demonstrates the associated

• May be assigned to work for another department depending on the business needs
• May be required to work in one or multiple queues or skill sets over various customer

• Contribute ideas on ways to resolve problems to better serve the customer and/or

• Participate in activities designed to improve customer satisfaction and business performance
• Take payments and insurance information as needed and required by the client
• Ensure that good customer experience is delivered to callers and clients
• Need to meet or exceed minimum client expectations
• All other tasks and duties as assigned

Qualifications/Requirements

• Effective communication and active listening skills
• Must have attention to details
• Professional and has good work ethics
• At least 1 year of working experience in the related field is an advantage

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

No additional remarks

Apply now