[ref. w38814918] Microsoft 365 Support Engineer - Mandaluyong
Mandaluyong
We are seeking a skilled Microsoft 365 Support Engineer to provide technical support, administration, and optimization across the M365 suite. This role is key to ensuring service reliability, user satisfaction, and operational excellence in a modern digital workplace.
Key Responsibilities- Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Entra ID (formerly Azure AD)
- Troubleshoot and resolve issues related to user access, mail flow, Teams calling, and data loss prevention
- Manage license assignments, user provisioning, and group policies
- Configure and support M365 security & compliance tools (e.g., DLP, MFA, Conditional Access, eDiscovery, Defender)
- Collaborate with global IT teams to implement and enforce best practices
- Maintain accurate documentation, knowledge base articles, and SOPs
- Assist in M365 migrations, onboarding/offboarding, and tenant configurations
- Work with Microsoft Support for escalated cases and service requests
Trinity Workforce Solutions IncQuezon City, 8 km from Mandaluyong
About the role
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