Healthcare Quality Manager | ONSITE Pasig
About Omega Healthcare
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.
Omega Healthcare empowers organizations across provider, payer, and life sciences sectors to navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly. Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.
About the job
We are seeking an experienced and strategic Quality Manager to lead our Quality Assurance function within the healthcare and hospital billing environment. The ideal candidate brings a strong background in Quality leadership, data-driven decision‑making, and a proven ability to build and scale quality frameworks from the ground up.This role requires expertise in QA governance, process improvement, and collaboration with global stakeholders to drive operational excellence.
PRIMARY RESPONSIBILITIES:
- Lead multiple QA teams and oversee governance, audits, and calibration.
- Build quality frameworks, KPIs, audit standards, and QA procedures.
- Drive process improvements using RCA, FMEA, VOC analysis, and CI methodologies.
- Utilize statistical sampling and quality measurement tools.
- Collaborate with global stakeholders and cross‑functional teams.
- Provide training and coaching based on quality insights.
- Work with QA platforms such as NICSA, Verint, Calabrio, and EPIC.
QUALIFICATIONS:
- Graduate with 6–10 years in Quality; 3+ years in a leadership role.
- Strong experience in QA governance and process improvement.
- Proven ability to manage multiple teams.
- LSS Green Belt preferred.
- Knowledge of hospital billing and EPIC platform.
Desirable:
- Six Sigma certified from a reputed company/certifier.
- Experience in revenue cycle management industry.