[ref. d251222] Healthcare - Team Leader | Accounts Receivable | Pasay - Access Healthcare Services Manila Inc.

About the role

This is a full-time opportunity for an experienced Team Leader to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.

1. Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
2. Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
3. Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
4. Communicate effectively with the wider business to escalate issues and provide updates on team performance
5. Foster a positive, collaborative team culture and promote the company's values and vision
6. Collaborate with the broader Accounts Receivable department to drive continuous process improvements

1. Minimum 2 years' experience in a Team Leader or Supervisor role within a Customer Service or Accounts Receivable environment
2. Proven track record of leading and motivating a high-performing team to achieve key targets
3. Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
4. Strong analytical and problem-solving skills to identify and resolve operational issues
5. Solid understanding of call centre and accounts receivable processes and best practices
6. Passionate about delivering exceptional customer service and driving continuous improvement

What we offer

At Access Healthcare Services Manila, Inc., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy access to a range of benefits including:

1. Opportunities for career progression and professional development
2. Health insurance coverage and wellness programmes
3. Flexible working arrangements and a healthy work-life balance
4. Team-building activities and a vibrant company culture

About us

Our talented and dedicated team is committed to excellence, and we take pride in creating a dynamic and inclusive work environment.

If you're ready to take the next step in your career and join a dynamic, forward-thinking team, apply now.