L1 Technical Support/Service Desk
Information Professionals Pasig
Qualifications:
- College/Bachelors degree of any IT related courses
- At least 6 months of professional experience as Technical Support and Desktop support
- Network Troubleshooting, Email Support, Application Support
- Helpdesk and Ticketing System Experience
- Good oral and written communications skills
- Can start ASAP
Responsibilities:
- Provide Level 1 support for network, application, and email-related issues.
- Offer desktop support including software installation, troubleshooting, network troubleshooting and maintenance.
- Deliver remote technical assistance to employees and affiliated personnel.
- Manage and resolve incidents and service requests through the ticketing system, ensuring timely resolution and communication.
- Maintain overall ticket management, including monitoring ticket queues, prioritizing tasks, and escalating unresolved issues when necessary.
Tata Consultancy ServicesTaguig, 6 km from Pasig
Work Setup: Onsite BGC, Taguig
Essential Responsibilities and Duties
• Provides First and second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
• Escalates...
Ateneo de Manila UniversityQuezon City, 10 km from Pasig
Under the supervision of the IT Service Desk Lead, IT Service Desk and Deskside Support Assistant serves as the first point of contact for end-user support and for reporting service requests and incidents.
The position also provides technology-based...
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Job Description
Responsibilities:
• Develop, manage, and lead a high performing team that is customer focused and delivers to service levels.
• Effectively manage the IT queue of requests for the Service Desk team, continuously review and assess...