Bilingual Customer Service Representative (Spanish and English)

Equipment Provision: BYOD (Bring-your-own-device)

Schedule: 8:00 AM - 5:00 PM CST | Monday - Friday (1 month training period)

The Customer Service Representative is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

• Minimum of 2 years of previous customer service experience, preferably in a call center environment
• Strong English and Spanish communication skills, both verbal and written
• Knowledge and experience with a CRM
• Proficient in using computers and various software applications
• Strong problem-solving skills
• Strong attention to detail

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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If you are interested, you can access your instant interview here: https://alpharun.com/i/qnHQbpcdI7Zom_3pLsy8M

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