Call center agent
Cebu
Job Description
Posted on 16 July 2025
The Customer Service Representative will provide excellent customer service, respond to customer inquiries, resolve issues, and ensure customer satisfaction.
Key responsibilities include:
- Answering customer calls, emails, or chats
- Resolving customer complaints and issues
- Providing product/service information
- Processing orders, returns, or exchanges
- Documenting customer interactions
Key Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
- Amenable to work onsite and on a shifting schedule
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
Location: Cebu Insular and Cebu IT ParkHow to apply? Kindly send your updated resume in a pdf/word format to kathrinablanca.jpsc@gmail.com with a subject email of: CSR - CEBU SITE
Apply now
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Job Description
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