Customer Service Representative - SD05082025 - FTCS

Schedule: 7AM-4PM PST

Tasks required:

• Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner
• Log and manage customer interactions using our support tools and CRM
• Collaborate with cross-functional teams (e.g., Product, Engineering) to escalate and resolve complex issues
• Send updates and daily reports in a timely manner
• Answer and route phone calls accurately; take messages when necessary
• Contribute to internal documentation and help center articles as needed
• Follow standard operating procedures (SOPs) for customer service interactions, documentation and issue resolution
• Complete other administrative tasks as assigned

Requirements:

• 1+ years of experience in a customer support voice role
• Excellent written and verbal communication skills in English
• Strong troubleshooting and problem-solving skills
• Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms
• Ability to grasp complex technical concepts and explain them clearly to users
• Self-motivated with strong time management skills in a remote work environment
• Friendly, patient, and customer-focused attitude
• Able to work in a graveyard shift

This offer from "RippedBoxStation" has been enriched by Jobgether.com and got a 72% flex score.