Candidate / Client Services Representative (CSR)

The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.

The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.

The Representatives will handle inquiries pertaining to the candidates' and clients' background screening program and overall account workflow, and ensure they receive superior and high-quality service throughout their journey.

The candidate must be willing to WORK ONSITE in Quezon City, following US hours.

• Support basic candidate and client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.
• Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues/questions to appropriate internal resources.
• Efficiently partner with internal teams to solve client requests.

• Minimum of 3-5 years of customer service and/or client relations
• Background Screening and/or pre-employment screening experience strongly preferred.
• Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
• Self-motivated, proactive and goal-oriented.
• Good problem solving and analytical skills.
• Excellent written and verbal communication skills.