HR Operations Manager - Quezon City

Job Summary

The HR Operations Manager serves as the primary point of contact for recruitment-related queries, ensuring compliance with industry regulations, and promoting strong relationships with both clients and candidates to deliver a seamless recruitment experience.

DUTIES AND RESPONSIBILITIES:

1. Proactively recruit high-quality candidates by thoroughly understanding client job requirements and internal staffing needs, ensuring timely fulfillment of recruitment demands.
2. Develop and manage diverse recruitment sourcing channels (e.g., online platforms, referrals, databases) to ensure a constant pool of candidates. Maintain and optimize the Applicant Databank/Applicant Tracking System (ATS) to streamline sourcing processes.
3. Lead and supervise the internal and external recruitment teams to ensure optimal performance. Monitor productivity, provide timely feedback, and manage necessary administrative documentation such as timekeeping, certifications, and daily productivity reports.
4. Ensure compliance with the Data Privacy Act by implementing strict data protection measures and preventing spamming and data breaches within the recruitment process. Maintain confidentiality and secure handling of all candidate information.
5. Strengthen client and candidate relationships by ensuring a positive recruitment experience at all stages. Conduct regular meetings with clients to clarify expectations, address concerns, and provide updates on recruitment progress.
6. Consistently meet monthly sales quotas and ensure timely collection of payments from clients. Actively monitor client engagement and resolve issues to support business growth and profitability.
7. Oversee the internal recruitment needs of the firm, ensuring that staffing levels align with the company’s operational goals and culture fit. Implement strategies to retain high-performing employees.
8. Continuously assess and improve recruitment processes and workflows to increase efficiency. Stay updated on industry trends and best practices to ensure the recruitment team adapts to evolving market demands.
9. Support the growth and development of recruitment team members through training, coaching, and performance reviews to ensure skill enhancement and overall productivity improvement.
10. Prepare and present regular reports on recruitment activities, performance metrics, and strategic goals to the President. Use analytics to track recruitment trends and suggest improvements.

REQUIREMENTS:

• Must be a Bachelor’s degree in Psychology or any Human Resources related courses
• With at least 5-10 years of work-related experience in handling end-to-end recruitment, preferably in a recruitment or executive search services.
• Possesses excellent leadership skills, multi-tasker, and can deal with diverse personalities.
• Ability to handle confidential information in a professional manner.
• Flexible and has good communication and organizational skills