[ref. e95177722] Customer Service Representative
Jatro Strata Services BPO San Fernando Full-time
We are seeking a detail-oriented and proactive Strata Customer Service Representative / Strata Receptionist to support our team in providing exceptional service to property owners, tenants, and strata managers. This role involves handling calls, managing emails, processing strata-related queries, and updating essential records.
The ideal candidate will have strong organizational skills, excellent communication abilities, and the capability to manage multiple tasks efficiently.
Key Responsibilities: Customer Service & Communication:
- Answer and direct incoming calls professionally.
- Manage and delegate emails, ensuring timely responses and accurate forwarding.
- Address general strata-related inquiries from owners, tenants, and agents.
Email Management & Delegation:
- Direct levy-related inquiries to the Accounts team.
- Forward maintenance and complaints-related emails to the appropriate Strata Manager.
- Organizing emails.
Database & Record Management:
- Update and maintain records, including: Owner, agent, and tenant contact details and creditor information.
Other Duties:
- Ensure accurate and up-to-date shared file management.
- Assist with any additional administrative tasks as required.
Skills & Qualifications:
- Previous experience in customer service, reception, or administrative roles (preferably in the strata or real estate industry).
- Strong verbal and written communication skills.
- Ability to handle a high volume of emails and calls efficiently.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and document management systems.
- Strong attention to detail and organizational skills.
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