IT Assistant Head

• Oversee and coordinate daily IT operations, including help desk functions, infrastructure, systems, databases, and security.
• Ensure the effective and timely resolution of all technical issues through proactive troubleshooting and support oversight.
• Collaborate with the IT Project Lead on the planning, execution, and completion of IT projects, ensuring delivery on time and within budget.
• Support the IT Head in staff management duties, including performance reviews, coaching, and skill development.
• Lead and motivate IT team members, providing technical guidance and managing group activities.
• Assist in the creation, review, approval, and implementation of IT policies and procedures.
• Ensure strict adherence to policies related to systems, data integrity, infrastructure, and security.
• Oversee the implementation and monitoring of security protocols across all IT domains to maintain high compliance standards.
• Oversee the design, implementation, maintenance, and regular updates of disaster recovery and business continuity plans.
• Maintain accountability for all IT documentation and stay updated on new technologies to improve business operations.

MINIMUM QUALIFICATIONS REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 7 years of experience in managing IT sub-units.
• Proficiency in English with excellent written and verbal communication skills for interacting with team members, stakeholders, and vendors.
• Well-organized and highly detail-oriented in approach to work.
• Proven ability to work effectively with people at all levels in the organization.
• Responsible and able to work outside standard work hours as required (e.g., system maintenance or emergency response).
• Experience working independently and successfully managing competing priorities.
• Strong analytical skills to identify root causes and develop effective solutions for complex issues.