Customer Service Representative (No Exp Required)
Firstsource Solutions Limited Taguig Full-time
Job description
Role Description: Working under the direction of the Call Center Supervisor, the Customer Service Representative plays a pivotal role in addressing incoming customer calls concerning reverse mortgage products and servicing matters. As the initial and principal point of contact for customers, the Customer Service Rep will route calls to appropriate service personnel for comprehensive support and information.Building strong rapport with customers, responding to fundamental inquiries, and ensuring the completion of requested documentation and actions are key responsibilities aimed at delivering exceptional customer satisfaction.
Roles & Responsibilities- Respond to internal, external, and Message Center calls promptly, meeting established timelines to meet service level expectations regarding call handling time and calls per hour.
- Offer information and expert assistance regarding reverse mortgage loans by swiftly retrieving basic loan details and providing customers with accurate information.
- When required, guide and direct customers to specialized servicing personnel for more specific needs (e.g., SPOCs).
- Accurately obtain and verify customer information.
- Foster customer relationships by actively listening and promptly resolving complaints with precision and efficiency.
- Conduct research and follow up with customers in a timely manner, collaborating with other mortgage associates to gather the necessary information.
- Follow up on escalated calls to ensure customer satisfaction.
- At least High School Old/SHS New Curriculum Graduate
- No minimum experience required
Job summary
Handle inbound calls, assist with Customer's inquiries, route to specialists, and ensure customer satisfaction through timely, accurate support.
Key selling points- Day 1 HMO
- Competitive Compensation & Benefits
- Exciting Career Growth
Wells FargoTaguig
Wells Fargo is seeking an Associate Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire...
TTEC Customer Care Management Philippines IncManila, 12 km from Taguig
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken...
Vida Shoes InternationalPhilippines
international customer service team. We are planning to expand our customer service team so there is room for growth for the right individual!
Job Title: Customer Service Representative
Responsibilities include, but not limited to:
• Work with order release...