Store Manager for San Fernando City Pampanga
Watsons San Fernando Full-time
BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia
ROLE PURPOSE:
Our Store Manager is responsible for planning, leading and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets.She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.
This role focuses on- Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
- Performing necessary functions for all digitally enabled services
- Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
- Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
- Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
- Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
- Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
- Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
- Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
- Agility to all online + offline initiatives and can provide insights on its developments
- Ability to monitor and evaluate implementation of service delivery standards– both online & offline
- Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
- Ability to analyze store profitability and implement cost optimization measures to maximize productivity
- Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
- Ability to benchmark retail practices and relationship building with mall partners and affiliates
- Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
- Opportunities for career progression
- Paid vacation and sick leaves
- Annual Bonus
- Gratuity Pay and Retirement Plan
- Health Insurance
- Sales Incentives
- Probationary position and direct hire employment
- Service Loyalty Award
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and store KPIs
• Oversee inventory management, stock replenishment, and product displays
• Ensure proper visual merchandising and store cleanliness
• Handle cash management, POS transactions, and daily sales reports
• Assist in scheduling shifts...
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Job Description
Posted on 16 April 2026
Job Summary:
The Store Manager is responsible for the overall operations of the hardware store, ensuring sales growth, excellent customer service, and efficient staff and inventory management.
Key...