Operations Manager | BGC Taguig
About the role
This is a full-time Operations Manager role based in Taguig City, Metro Manila. As the Operations Manager, you will be responsible for overseeing and managing the day-to-day operations of iOPEX Technologies Philippines Inc.'s contact centre in BGC Taguig. You will play a crucial role in ensuring efficient and effective service delivery to our clients.
What you'll be doing- Manage and oversee all operational activities within the contact centre
- Develop and implement operational strategies and policies to drive performance and productivity
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
- Provide effective leadership and coaching to the operations team to drive continuous improvement
- Collaborate with other departments to ensure seamless cross-functional coordination
- Identify and resolve operational issues in a timely manner
- Ensure compliance with all relevant laws, regulations, and company policies
- Contribute to the overall strategic direction of the contact centre
- 8+ years of experience in a contact centre or operations management role
- Extensive knowledge of contact centre operations, including workforce management, quality assurance, and performance management
- Demonstrated ability to lead and motivate a team to achieve targets and deliver exceptional customer service
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proficient in the use of contact centre management software and tools
- Bachelor's degree in Business Administration, Operations Management, or a related field
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing a rewarding and fulfilling work environment for our employees. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Opportunities for career development and growth
- Work-life balance initiatives, such as flexible work arrangements
- Team-building activities and social events
About us
iOPEX Technologies Philippines Inc. is a leading provider of contact centre and business process outsourcing services. We are known for our commitment to delivering high-quality solutions that drive business growth and customer satisfaction. Join our dynamic team and be a part of our continued success.
Apply now for the Operations Manager | BGC Taguig role at iOPEX Technologies Philippines Inc.