Customer Support/Ops Coordinator (Iloilo)

The coordinator provides timely and accurate information, resolves inquiries at first contact whenever possible, and directs customers to the appropriate department if needed.

Accountabilities:

• Process new order documentation for customers for vital record requests.
• Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.
• Be knowledgeable on agency specific rules on vital records.
• Navigate for information required by customers with ease.
• Provide correct information and direct customers to correct department / number if needed. Always ensure first contact resolution.
• Accurately input information required on VPS.
• Ensure quality on all images being processed to ensure accuracy.
• Communicate effectively and always ensure customer satisfaction.
• Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.
• Be able to meet or exceed all required SLAs.
• Help out in new hire training, if any.

Qualifications:

• Bachelor's degree in any field
• At least 2 years college completed with no back subjects/incomplete units can be considered depending on the years BPO experience
• At least 1-2 year of BPO/shared services experience
• Above average to excellent communication skills
• Fresh graduates can be accommodated depending on behavior and communication skills
• Demonstrated knowledge and proficiency in Microsoft office applications.
• No attendance/proximity issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done 100% virtually.