[ref. y87899224] Senior?System?Engineer?- Public?Cloud
Job Description
Permanent Position
Work Location: BGC, TaguigWork schedule: Dayshift | Hybrid 2x a week on-site
Salary: PHP 130,000 - PHP 140,000
Job Summary
Senior Systems and operational support engineers at Ethan are responsible for the continued success of our key customers across our public and Multi-Cloud offerings.
The ideal candidate is a Senior Engineer that can participate as a part of a matrixed team, working across the global Ethan resource group to ensure that Ethan's customers are protected and have a high level of satisfaction with the services we offer.
Given the critical importance of cloud operations to our customer base, the Senior Engineers at Ethan are those that pride themselves on service and will go above and beyond to ensure success.
As a Senior Engineer it is expected that you will also help lead and shape Ethan's cloud future and as such could be called into discussions about future direction and plans.
Key Responsibilities
The individual will be primarily responsible for Level 3 systems support of IT Public Cloud services provided to Ethan customers.
With a primary focus on Azure, the individual is expected to have significant domain knowledge and provide thought leadership to the team in this area.
The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests, problem, change, and configuration management. The engineer drives continual improvement initiatives, provides guidance to project engineers, manages customer relationship engagement, executes onboarding, inputs to product development, and delivers reporting.
Key responsibilities include.
Level 3 ITSystems support to for Ethan ManagedPublicCloudServices delivered to customers.
Build, deploy and maintain Azure infrastructure.
Prepare and review technical changerequests.
Develop and maintain operational documentation and diagrams.
Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.
Provide guidance and escalation support across the team as required.
Responsible for customer engagements including regular reviews, general communications, and workshops.
Input to and review project designs, migration plans and test plans
Stay current with vendor supplied and other best practicecloudsolution architectures.
Participation in the after hours on-call rotating roster
Additional Responsibilities.
Manage own time effectively and maintain timesheets and ticket records accurately.
Achieve agreed KPIs.
Other duties as may be delegated by the Business Unit Manager or Team Lead from time to time.
Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
Qualification
Demonstrable experience in a similarseniorServer orCloudsupport role.
5+ years IT experience
Experience in a Managed Services Provider environment in a similar role
Experience in providing leadership and mentoring within a team.
OtherPublicCloud, Security, Linux, or Kubernetes experience
Key Personal Attributes
Strong desire to develop skills inPublicCloud
Exceptional customer service attitude
Exceptional problem-solving skills
Exceptional time management
Exceptional written and verbal communication
Technical Skills.
Essential / mandatory
High-level competency in Azure infrastructure management
Strong competency in:
Azure Active Directory
Infrastructure management
Exceptional troubleshooting skills, analytical research and problem solving.
Scripting, automation, and infrastructure as code
Competency in GitOps and general DevOps processes
Understanding of ITIL framework
Desirable Technical Skills
Competent in AWS infrastructure management
Demonstrable experience in AWS infrastructure management
Certifications
Mandatory: Azure Associate-level certificate or certificatesHighly desirable: Azure Architect or equivalent certificate
Desirable
AWS Sys Ops Administrator or AWSCloudPractitioner
OtherPublicCloud, Security, Linux, or Kubernetes certifications
Privatecloudplatforms such as VMware or other
If interested to apply, please share your updated cv and kindly provide the details below for validation.