1st Party Collections Specialist / AR Associate

Remote Employee BPO has an outstanding opportunity for you!

Work Setup: Permanent Work Onsite (San Fernando, Pampanga)

Job Duties and Responsibilities:

• Perform a minimum of 60 outreaches per day via phone, email, or other means to collect outstanding balances.
• Negotiate payment in full or establish payment arrangements.
• Collaborate with the accounting department on account reconciliation and AR tasks, ensuring proper application of payments and resolving discrepancies.
• Create a sense of urgency with non-paying debtors to secure timely payments.
• Work closely with Client Support Representatives to resolve disputes and manage account issues.
• Track and report on collection success rates, assisting in identifying high-risk clients for future business considerations.
• Maintain and update AR records, ensuring accuracy and up-to-date account status.
• Meet or exceed monthly quotas for calls, activity, and revenue goals.
• Utilize advanced Excel skills to generate reports, analyze data, and maintain detailed account records.

Job Qualifications:

• Prior collections experience is a plus.
• Experience in AR or accounting is highly preferred.
• Must speak English fluently.
• Attention to detail and accuracy in handling financial records.
• Proficiency in Excel, including the ability to create formulas, pivot tables, and other advanced functions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong negotiation skills with the ability to persuade and influence outcomes.
• Excellent communication skills, both written and verbal.
• Ability to collaborate with internal teams to resolve issues and optimize collection efforts.
• Aptitude for technology and willingness to adapt to new software systems.

Must Haves for this Hire:

• Quickbooks experience
• Netsuite experience
• Strong reporting experience
• Strong MS Excel skills

Pivot Tables BASIC Debtors Attention To Detail Excel Salary Compensation Quickbooks Communication Skills Government MS Excel Negotiation Payments Records Accounting Email Software Business English Communication