Support Staff (No Experience required! Open to Freshgrads!)

No Experience required! Open to Freshgrads!

Responsibilities:

• Receive and respond to tutors for whatever concerns they may have that are related to their services for the company
• Manage the schedules of tutors to ensure enough lessons are provided daily
• Answer the tutors’ inquiries (through MS Teams, email, or SMS)
• Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)
• Develop ideas for the improvement of the procedures related to operations in the Tutors’ Management Department
• Fulfill other job-related tasks to be given by the immediate Supervisor

Qualifications:

• Graduate of any 4-year degree or 2-year vocational course (Fresh Graduates are welcome to apply)
• Proficient in written and spoken English
• Willing to work in Makati (This is an office-based job)
• Willing to be deployed in any of the shift of the department (please see shift below)
• Willing to be trained (both as a support staff and as a tutor)
• Amenable to working on holidays and weekends (with holiday pay)
• Must acquiesce to render overtime whenever necessary
• Must be adaptive and culturally sensitive
• Must have strong time management skills
• Must have experience in basic to intermediate computer and internet troubleshooting

Additional Information:

• Work is in Makati City (on-site): 10F King's Court I Building, 2129 Chino Roces Avenue, Makati City
• Two rest days in a week Fri and Sat (may still change)
• Please be advised that this position is in a shifting schedule, kindly make sure that you are amenable to work in any of the shifts below. Staff will be notified beforehand regarding to the changes in the shift. Final schedule will be given once hired and depending on the department head's decision.
• 4:30 AM to 1:30 PM
• 11:00 AM to 8:00 PM
• 1:00 PM to 10:00 PM
• 3:00 PM to 12:00 MN

Available position: 1

See you soon!