Customer Service Representative

About the role

This is a full-time role based in our office in Mabolo Cebu City, Cebu.

1. Answering and responding to customer inquiries and concerns via phone, email, and other communication channels
2. Providing accurate and timely information to customers, resolving issues, and ensuring a positive customer experience
3. Documenting customer interactions and maintaining detailed records
4. Identifying and escalating complex issues to appropriate team members for resolution
5. Contributing to the continuous improvement of customer service processes and procedures
6. Adhering to company policies and procedures to ensure compliance

1. At least 1 year of experience in a customer service or call centre environment
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and critical thinking skills to effectively address customer inquiries
4. Proficiency in using computer systems and software applications, including customer relationship management (CRM) tools
5. Ability to work in a fast-paced, high-volume environment and remain calm under pressure
6. A commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At Sunrise Search & Support Inc', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Generous paid time off and holiday leave
3. Opportunities for career development and advancement
4. A collaborative and inclusive company culture
5. Discounts on our products and services

About us

With a strong focus on innovation and continuous improvement, we are constantly striving to enhance our offerings and provide the best possible experience for our clients.

Apply now for this exciting opportunity to join our team and be a part of our continued success!