Customer Service Representative - Renewals | Up to 31K | Night Shift
Customer Service Representative / Customer Advocate - Renewals
Night Shift | Onsite, Ortigas | Full-Time
BRING YOUR CUSTOMER SUPPORT EXPERIENCE INTO A ROLE THAT COMBINES SERVICE, FOLLOW-THROUGH, AND ACCOUNT COORDINATION. In this role, you will help customers with renewal-related needs, manage concerns, and coordinate with internal teams to keep account actions moving.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
As a Customer Advocate, you will play a key role in supporting the annual renewals lifecycle for our customers. You will help manage renewal conversations, facilitate approvals, resolve escalations, and coordinate with internal teams to keep renewals moving accurately and on time.
WHAT YOU’LL DO- Renewals Support - Proactively support the annual renewal process from start to completion. Facilitate pricing-related discussions and help process required approvals. Track renewal activity and help ensure timelines are met.
- Customer Conversations - Respond to customer inquiries with professionalism, empathy, and urgency. Handle escalations and work toward practical, customer-focused resolutions. Lead confident conversations with US or North American customers.
- Cross-Functional Coordination - Work with internal teams to resolve renewal concerns and customer issues. Share updates clearly and help remove blockers in the renewal process. Identify opportunities to improve processes, customer experience, and team efficiency.
- At least 2 years of customer service experience.
- Experience handling customer concerns, complaints, or escalations.
- Strong English communication skills, both written and verbal.
- Ability to negotiate, explain options, and offer customer-fit solutions.
- Comfortable working onsite in Ortigas on a night shift schedule.
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!