ServiceNow Product Manager

Job Description

Key Responsibilities

Product Strategy & Roadmap

Define and execute the product roadmap for enterprise solutions, aligned with business goals and demands.

Co-create with Corporate Functions and Retail Functions Leadership to build and align quarterly roadmaps.

Assessing new product ideas and prioritize features balancing compliance, operational efficiency, employee experience, and knowledge management.

Collaborate with stakeholders to identify opportunities for process automation and optimization using ServiceNow capabilities.

Develop business cases for new investments, including cost-benefit analysis and adoption strategies.

Product Lifecycle Management

Own the product development process from concept to launch, including post-launch performance analysis and continuous improvement.

Conduct thorough user research, gather feedback, and analyze data to uncover pain points, identify opportunities, and drive continuous improvement through product iteration.

Ensure product development is driven by clear, well-defined product requirements and user stories, working closely with engineering teams to deliver secure, scalable, and reliable solutions.

Drive strong decision-making through quantitative results and AB testing, and qualitative research and customer insights.

Routinely evaluate and report product performance and communicate progress to various stakeholders.

Routinely monitor usage metrics and user satisfaction to develop continuous improvement plan.

Required Experience & Skills

7+ years in digital product management preferably with internal tools, with at least 2 years in ServiceNow

Highly data-driven with commitment to drive user success and long-term user value

Proven success building products for non-desk employees (store operations) and knowledge of retail operations (scheduling, inventory, compliance etc.)

Strong experience in leading design thinking workshops and cross functional collaboration & roadmap prioritization

Strong technical background or familiarity with software design and development

Demonstrated ability to leverage AI into work processes, decision-making, or problem-solving with demonstrated analytic rigor (BigQuery, Google Analytics etc.)

Work Schedule: Dayshift