Sales Assistant

Metroshoppers Ventures Inc. is hiring a Full time Sales Assistant role in Makati City, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Key Responsibilities:

1. Client Communication:

• Make outbound calls to clients to update them on the status of their orders.
• Respond to incoming calls from clients, providing updates, answering questions, and resolving any issues related to orders.
• Maintain a high level of professionalism and customer service during all client interactions.

1. Order Management:

• Assist clients by confirming order details, delivery dates, and product availability.
• Collaborate with the sales team and other departments to ensure timely processing and fulfillment of orders.
• Ensure all client orders are accurately entered into the system and track progress until completion.

1. Sales Support:

• Provide administrative support to the sales team by maintaining client records and ensuring accurate order information.
• Update clients on any changes or delays in their orders promptly and professionally.
• Assist with creating and sending order confirmations, invoices, and other related documents.

1. Database & CRM Management:

• Update and maintain client records in CRM software (e.g., Salesforce, HubSpot).
• Monitor and update order statuses, ensuring accurate and up-to-date information for the sales team.
• Record client feedback and concerns, escalating issues as needed to the appropriate team members.

1. Problem Resolution:

• Address customer inquiries and complaints related to orders, working to resolve issues efficiently.
• Collaborate with the sales team and other departments to ensure customer satisfaction.

1. Reporting & Follow-Up:

• Follow up with clients to ensure satisfaction with their orders and address any potential concerns.
• Provide weekly or monthly reports on client interactions and order status updates.