Retail Account Specialist - Cebu City

Retail Account Specialist

Cebu City | Onsite | Full-Time

Earn up to ₱26,000/month

What We Offer:

• Up to ₱26,000 monthly salary
• Performance incentives and bonuses
• HMO coverage
• Night Differential Pay
• Paid training and upskilling opportunities

Job Description

We are hiring Retail Account Specialists to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements:

• With at least 3 to 6 months of BPO experience
• At least High School or Senior High School graduate
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

About Caldwell Communication

Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.