Team Leader – Operations Support
We’re looking for an experienced Team Leader – Operations Support to lead a cross‑functional team providing day‑to‑day operational support across multiple business functions including Marketing, Service Support and Finance.
This is a hands‑on leadership role suited to someone who enjoys being close to delivery while also coaching and developing people. You’ll work closely with functional leads and stakeholders to ensure work is accurate, timely and consistently delivered to a high standard.
What you’ll be doing
Team leadership and delivery- Act as the main point of coordination for tasks, requests and escalations across supported functions
- Allocate work, manage schedules and ensure service levels, deadlines and quality standards are met
- Provide day‑to‑day guidance and support to team members, including process clarification and issue resolution
- Lead daily huddles, regular check-ins and stakeholder updates
- Proactively identify risks or delays and escalate with clear, practical recommendations
- Monitor performance against quality, productivity and compliance expectations
- Conduct regular coaching conversations, performance check-ins and scorecard reviews
- Maintain accurate documentation including feedback records and performance reports
- Support upskilling, cross‑training and calibration activities
- Manage Performance Improvement Plans where required
- Support onboarding and training activities including shadowing, roleplays and transition‑to‑production support
- Partner with trainers and functional leads to ensure new starters are well prepared
- Conduct 30‑60‑90 day performance reviews and provide structured feedback
- Assist with attendance, scheduling, timekeeping and pay‑related queries
- Prepare incident reports and support consequence management processes in partnership with HR
- Maintain accurate records in line with policy and audit requirements
- Experience leading or coordinating teams in an operational or shared services environment
- Strong capability managing workflows, priorities and service delivery across multiple functions
- Experience using reports and operational data to monitor performance and identify improvements
- Confidence coaching team members and managing performance conversations
- Strong stakeholder communication skills and a collaborative working style
- Proficiency with Microsoft Office tools including Excel, Outlook and Teams
- A calm, people‑focused leader with a practical, solutions‑oriented approach
Why join Symbos
At Symbos, we invest in leaders who care about people and delivery in equal measure. You’ll be trusted to lead, supported to grow and given the opportunity to make a visible impact on how work gets done.
This is a role for a confident, grounded leader who values accountability, development and quality outcomes, and wants to grow with a business that believes meaningful work starts with empathetic leadership.