Sales and Customer Service Specialist

From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

• Full order processing from receipt of customer order to invoicing.
• Monitor and work with intercompany to pull in or push out to ensure optimum stock level in local warehouse, check customer’s forecast and delivery requirements.
• Manage closely 3PLs on importation, stock management and delivery arrangement to customers.
• Prepare and provide full set of required documents to customers.
• Sample coordination and arrangement to customers.
• Handle customers’ complaint and coordinate returns, credit, replacement, etc.
• Assist to follow up with customers on payment on overdue invoice and sales support.
• Provide administrative support (such as report preparation) and any other duties as assigned.
• Follow company procedures and policies.
• Answer sales inquiries, plus with technical background, answer pricing offerings
• handle customer complaints (warehouse inspection etc, preparing of documents)
• logistics (processing PO receiving and contract releasing, inventory management, preparing of invoices, review of the contract)
• exposure in sales (customer support background more coming from food industry)
• role will also give support to Thailand

• Good command of English (spoken and written).
• Good interpersonal and communication skills.
• Independent, meticulous, organized, responsible and good team player.
• Possess positive mindset, business flair, initiative and high adaptability.
• Ability to manage multiple tasks and ensure tasks are completed on time.
• Bachelor's degree in business administration, logistics management, food engineering.
• Minimum 3 years' experience in food ingredient sales, sales support, customer service, supply chain or logistics.
• Experience in handling import of corn sweetener products, flavor or food ingredients is an advantage.
• Experience in Importation logistics.
• Possess good knowledge of Incoterm and shipping documents.
• Proficient in Microsoft Office (especially MS Excel).