Insurance A/R Follow Up Specialist
Insurance A/R Follow-Up Specialist – Medical Billing
About the Role
We are seeking a persistent, detail-oriented Insurance Follow-Up Specialist to join a remote medical billing team. This is a high-volume outbound calling role focused on following up with insurance carriers regarding unpaid, denied, delayed, and underpaid medical claims.
The majority of your day will be spent speaking with insurance representatives, checking claim status, resolving payer issues, documenting outcomes, and ensuring accounts move toward resolution. This role is ideal for someone who is professional on the phone, comfortable handling hold times and escalations, and experienced in healthcare revenue cycle follow-up.
If you know how to navigate payer systems, identify denial issues, and stay organized while handling a large volume of accounts, we want to hear from you.
Key Responsibilities
Insurance Follow-Up Calls- Make high-volume outbound calls to insurance carriers daily
- Follow up on unpaid, denied, pending, and underpaid claims
- Check claim status and document outcomes accurately in the billing system
- Identify reasons for non-payment including:
- Processing delays
- Missing information
- Denials
- Eligibility issues
- Payer-side errors
- Request claim corrections, reconsiderations, or reprocessing when applicable
- Navigate payer phone systems and representative interactions professionally
- Escalate unresolved or complex claims appropriately
- Identify and document denial reason codes clearly
- Gather required information needed to resolve denied claims
- Communicate denial findings and next steps to the billing team
- Track recurring payer or denial trends and report findings to leadership
- Maintain detailed and accurate call logs for every interaction
- Record representative names, reference numbers, and promised payment dates
- Update claim statuses in real time
- Prioritize aging accounts based on urgency, payer deadlines, and dollar value
- Monitor pending claims and follow up consistently until resolution
- Work closely with the medical billing team regarding claim priorities
- Provide updates on account progress and payer feedback
- Escalate accounts requiring additional billing team action
- Support overall revenue cycle operations through accurate follow-up and documentation
Qualifications
Required- Prior experience making insurance follow-up calls in a medical billing or healthcare revenue cycle environment
- Comfortable handling high-volume outbound calls daily
- Strong understanding of:
- Insurance claims
- Denial reason codes
- Claim adjudication processes
- Medical billing workflows
- Excellent phone communication and persistence
- Strong documentation and organizational skills
- Ability to work independently in a remote environment
- Experience working aging accounts receivable (A/R)
- Familiarity with payer portals and billing systems
- Experience identifying denial trends and escalating issues appropriately
- Background in healthcare billing, collections, or insurance verification
- Full-time remote role
- Compensation: Up to $6/hour
- Stable internet connection and professional remote workspace required
- Someone persistent, organized, and comfortable spending most of the day on the phone
- Strong follow-through and attention to detail
- A professional communicator who can confidently interact with insurance representatives
- Someone who takes ownership of assigned accounts and follows them through resolution
How to Apply
Send your application to:
- rec••••••••@hireremoteraven.com
Subject line format:
Jobstreet Applicant | Insurance A/R Follow-Up Specialist | Complete Name
Please attach your updated resume and include relevant medical billing or insurance follow-up experience in your application.
This job post is intended to outline the general scope of the roles and may not include all responsibilities or qualifications.- Data Privacy Statement
- Interview Notice
Your willingness to accommodate the time difference is genuinely valued.