Senior Account Manager
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.
The Key Account Manager is responsible for building and maintaining strong, long-term relationships with strategic clients. The role involves overseeing a portfolio of key accounts, ensuring client satisfaction, and identifying opportunities to grow business within these accounts.The Key Account Manager acts as the main point of contact between the company and the client, coordinating internal teams to deliver solutions that meet client needs and drive revenue growth.
Key Responsibilities:
- Manage and grow relationships with key clients
- Understand client business needs and align them with company offerings
- Develop and execute account plans to achieve sales targets
- Coordinate with cross-functional teams to deliver service excellence
- Monitor account performance and ensure timely resolution of issues
- Prepare regular reports on account status and opportunities
- Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams.
- Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required.
- Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management.
Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty. Top 3-5 Deliverables Growth in revenue for designated accounts. Deliver innovative solutions to complex customer accounts Building and maintaining strong client relationship KPI’s Sales conversion from Pipeline to Revenue streams Upsell/ Cross-sell rate Customer Acquisition Sales Conversion Rate Revenue Growth Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion
Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.
If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.
We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and
Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.
We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of
Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.