B2B Customer Success Specialist | 35K basic | WFH | Makati

We’re Hiring: Customer Success Specialist

Imagine partnering with some of the world’s leading technology brands in a company that puts YOU first—your growth, your success, and your community.

At Concentrix, we help global leaders strengthen customer relationships through customer success, renewals, inside sales, and channel management. Now, we’re looking for a Customer Success Specialist to join our growing team.

What you’ll do:

• Manage a high volume of customer interactions via phone and email
• Conduct customer health checks and capture the Voice of the Customer
• Build product knowledge to handle questions, objections, and customer concerns
• Collaborate with global teams to deliver a superior customer experience
• Document customer feedback and track satisfaction metrics

What we’re looking for:

• at least 1 year of Customer Success experience
• Strong communication skills (verbal & written)
• Experience with Salesforce or similar CRM a plus
• Experienced in onboarding new clients or product users (Doing demos and presentations)
• Experienced in client management, conducting health checks, and client business reviews.
• Prior success in achievement of individual and/or team sales quota/goals
• Preferably with experience in handling retention/renewals motion, but not required

Note: This is not an agent/rep position

At Concentrix, everyone belongs. We are committed to creating a workplace where all employees—regardless of background, identity, or belief—are empowered and celebrated.