Senior Team Lead - Service Delivery

Job Description

Description :

• Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to help support Team Leads on their multiple, complex, ongoing tasks and projects.

What You Bring to the Role :

• Associate degree, technical school or equivalent work experience
• Minimum 1 year call center or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Computer knowledge