Customer Service Representative - Email and Chat Support
Staff Outsourcing Solutions is currently looking for:
CUSTOMER SERVICE REPRESENTATIVE - EMAIL AND CHAT SUPPORT
We are seeking a highly motivated and customer-focused Customer Service Representative - Email and Chat to provide exceptional support to our customers via email and chat. As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.If you have a passion for delivering excellent customer service and are comfortable working in a fast-paced environment, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries and issues via email and chat in a timely and professional manner
- Provide accurate and helpful information to customers, resolving issues and concerns in a courteous and efficient manner
- Use problem-solving skills to resolve complex customer issues and concerns
- Collaborate with internal teams to resolve escalated issues
- Maintain accurate records of customer interactions and issues using our CRM system
- Meet or exceed customer service metrics, including response time, resolution rate, and customer satisfaction
- Stay up-to-date with company products, services, and policies to ensure accurate information is provided to customers
- Participate in ongoing training and development to improve customer service skills and knowledge
Requirements:
- High school diploma or equivalent required; degree in a related field preferred
- 1-2 years of experience in customer service, preferably in an email or chat support role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills and ability to think critically
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work varied shifts, including evenings and weekends (if applicable)
- Strong attention to detail and organizational skills
Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extends your global reach. The variety of services we offer that targets specific market segment makes us a reliable and a long-term solid partner to our clients.The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.
Overview:
Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expanding reach on their operations globally, meet the increasing demand and provide quality solutions around the world.The unique services we cater to our client's needs adapt to their specific needs. Sound Connection has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
"Sound Connection is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, gender, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by Labor Law of the Philippines."
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: staffoutsourcingsolutions
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-In Applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only.Bring a copy of your updated resume & valid ID.