WooCommerce Virtual Assistant

The ideal candidate is detail-oriented, organized, and comfortable working independently to keep the store running smoothly while spotting opportunities to improve sales.

Key Responsibilities:

• Manage and update the online store, including product listings, pricing, and stock levels
• Maintain the website so pages display correctly and all links are working
• Set up and update product details such as descriptions, shipping weights, and measurements
• Create and maintain store pages such as refund, exchange, and return policy pages
• Process orders and coordinate fulfillment and shipping logistics
• Handle refunds, returns, and exchange requests
• Respond to customer inquiries across email, chat, and other support channels
• Manage and publish customer reviews to the store
• Optimize product titles, descriptions, and keywords for search visibility (SEO)
• Schedule and manage promotions, discount codes, and sales campaigns
• Track sales metrics, prepare reports, and recommend strategies to grow revenue

Mandatory Skills:

• Proven experience as an e-commerce VA or in online store management
• Hands-on experience with WordPress / WooCommerce (or similar e-commerce platforms)
• Familiarity with product listing, inventory tracking, and order fulfillment workflows
• Understanding of basic e-commerce SEO for product titles and descriptions
• Comfortable handling customer service across multiple channels
• Dependable, detail-focused, and able to work independently
• Strong communication skills, both written and verbal

Preferred Skills:

• Experience setting up store policy pages and configuring shipping settings
• Familiarity with running promotions, discount codes, and flash sales
• Experience with sales reporting and basic analytics
• Ability to suggest improvements and strategies, not just execute tasks
• Ability to manage multiple priorities at once

We value initiative and ideas, so you'll be empowered to make a real difference.