L1/L2 Technician - #34327

apartmentManila Recruitment placePhilippines calendar_month5/9/25

This a Full Remote job, the offer is available from: Philippines

As an L1/L2 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Company Profile:

Our client is an Australian-based MSP provider offering proactive IT services and support throughout the Mackay, Bowen Basin, Whitsunday, Brisbane, and Newcastle regions. They strive to make IT customer-friendly and ensure their clients feel confident that the technology they’re using operates at its full potential.

As they continue to grow, they are looking to expand their IT team in the Philippines and seek passionate, highly skilled L1/L2 technicians to join their team.

This is an excellent career opportunity for a self-driven individual who is passionate about technology and wants to be part of a company with a clear vision and direction. The company promotes a culture of teamwork and fosters healthy working relationships between employees and the leadership team.

Duties and Responsibilities:

Resolve complex issues related to Microsoft systems and applications.
Handle escalations from L1 supports, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers.
Resolve Issues: Troubleshoot and fix complex problems.
Administer: Apply updates, manage backups, and ensure security.
Support Projects: Assist with migrations and document changes.
Azure Support: Manage Azure services and use PowerShell.
Ensure Security: Maintain compliance and conduct audits.
Collaborate: Work with teams and train junior staff.
Improve: Enhance processes and stay current with technology.
Communicate: Update and address client feedback.

Requirements

Must-have Skills/Qualification:

Bachelor of Computer Science, Information Technology graduates or comparable experience
At least 1-5 years of minimum experience in a similar role
Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
Excellent troubleshooting skills
Ability to provide technical support and resolve requests in a timely and efficient manner
Excellent communication skills to successfully collaborate with foreign counterparts
Able to work under pressure
Able to multitask
Good organizational skills

Advantageous Experience/Skills:

MSP experience is highly desirable
Relevant certifications

This offer from "Manila Recruitment" has been enriched by Jobgether.com and got a 72% flex score.

thumb_up_altRecommended

Mold technician/ tooling maintenance technician - ref. y76493423

apartmentSchelemmer Philippines Inc.placeSanta Rosa

The Mold Technicia/ Tooling Maintenance Technician is responsible for all aspects of the over mold processes including; operation, repair, and maintenance of injection mold equipment. Mold Technician Duties and Responsibilities • Can operate Laser...

local_fire_departmentUrgent

Technician

apartmentEcotherm Water Heater Co.placeMandaue

ECOTHERM WATER HEATER CO. Is in need of: TECHNICIAN Qualifications: • MALE • Knowledgeable in Plumbing and Electrical or TESDA Refrigerator Technician Graduate • Must be self motivated, flexible, honest and hard working • With good...

starFeatured

Refrigeration and airconditioning technician

placeMandaue

Job Description Posted on 10 May 2025 A RAC Technician is responsible in install, maintain , and repair refrigeration and air conditioning systems, including chillers, cooling towers, air handlers, and associated equipment. Qualifications...