Logistics Customer Service Supervisor - Quezon City

This role involves managing customer inquiries, resolving complaints, supervising daily operations, and collaborating with logistics to ensure timely and efficient transportation of goods.

DUTIES AND RESPONSIBILITIES:

• Lead, mentor, and manage a team of customer service representatives.
• Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.
• Monitor and analyze customer service metrics, implementing improvements as needed.
• Develop and maintain strong customer relationships through proactive communication.
• Coordinate with logistics and transportation teams to ensure timely delivery of goods.
• Monitor shipment statuses and address any transportation-related issues promptly.
• Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination.
• Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.
• Prepare and present regular reports on customer service and transportation metrics.

QUIALIFICATIONS:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
• Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role.
• Experience in transportation planning and logistics coordination is highly desirable.
• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Strong problem-solving and decision-making capabilities.
• Ability to multitask and work effectively in a fast-paced environment.