Housekeeping Assistant Manager

JOB SUMMARY

This role ensures the highest standards of cleanliness, order, and guest satisfaction are met in guest rooms, public areas, and back of the house spaces. They also assist in managing staff, maintaining inventory and addressing guest requests and concerns efficiently.

RESPONSIBILITIES

• Reports to the Executive Housekeeper and/or Resident Manager, supervising the daily operations of the Housekeeping department.
• Prepares daily work schedules and weekly duty rosters for floor and public area supervisors.
• Schedules special cleaning tasks for Rooms and Public Areas and ensures the timely update of general cleaning planners.
• Inspects daily guestrooms, VIP allocations, vacant rooms, out-of-order rooms, and public areas.
• Coordinates with Front Office for room allocation and blocking of rooms/floors for preventive maintenance.
• Monitors occupancy forecasts and adjusts manning requirements for efficient room cleaning and turnover.
• Ensures quick turnaround of clean rooms and maintains high cleaning standards.
• Communicates with Engineering to promptly address maintenance issues and rectify projects.
• Regularly monitors departmental costs by controlling guest and cleaning supplies, overseeing Housekeeping storeroom and floor pantry stocks, and ensuring proper equipment handling and overtime control.

• Ensures all guestrooms and public areas are properly maintained, with clean and functional furnishings, facilities, and equipment.
• Inspects cleaning equipment used by attendants, reporting and following up on any faulty machines for repair.
• Maintains hygiene, grooming, uniforms, and adherence to health and safety standards.
• Oversees the uniform and linen room operations, coordinating with the Laundry Department for timely turnaround.

• Ensures adherence to security, emergency procedures, and health and safety standards for both employees and guests.
• Reviews and updates existing policies and procedures as needed, ensuring compliance with operational standards.
• Supervises outside contractors to ensure contract compliance and quality service.

• Enforces discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors and provides feedback on the performance of team members and conducts coaching/ counseling.
• Identifies training needs and recommends learning / training opportunities for employees to ensure their continuous professional development.
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

• College graduate of any four (4) year degree preferably in Hotel Management
• Minimum of three (3) to five (5) years of relevant experience in a similar role, including leadership responsibilities.
• In-depth Knowledge of Cleaning Products and Techniques: Comprehensive understanding of cleaning chemicals, equipment, and industry best practices for effective and safe cleaning procedures.
• Customer Service: Adept at interacting with customers from diverse backgrounds and nationalities, providing exceptional service, upholding company policies and maintaining a positive environment.
• Professional Presentation: Confident, well-groomed appearance with a warm and welcoming demeanor that creates a positive and professional impression.
• Technological Proficiency: Skilled in Google Workspace for efficient document creation, data entry, and communication.
• Above-average communication skills encompass a strong foundation in both written and verbal expression, exceeding basic proficiency.
• Report Writing & Appraisals: Skilled in writing reports and conducting staff appraisals to evaluate performance and provide feedback.
• Manpower Planning: Strong ability to plan and deploy manpower effectively, ensuring efficient operations.
• Confidentiality and Discretion: Maintain the highest level of confidentiality regarding sensitive information.
• Strong Leadership & Management: Possesses strong leadership qualities, effectively delegating tasks, motivating team members, and driving results.
• Meticulous Attention to Detail: Ensures accuracy and precision in all tasks, with a strong focus on detail-oriented work.
• Exceptional Problem-Solving & Analytical Skills: Proactively identifies and resolves challenges, demonstrating strong analytical and problem-solving abilities.
• Strong Organizational & Time Management Skills: Highly organized and focused, effectively prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously in a fast-paced environment.
• Adaptability & Stress Management: Capable of handling stressful, high-pressure situations while maintaining focus and efficiency.
• Teamwork & Relationship Building: Works effectively within a team, fostering harmonious working relationships with peers and superiors.