Customer Service Representative (Non-Voice Account) - Manila
About the role:
We are looking for highly skilled Customer Service Representatives to support a non-voice account. In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed efficiently and professionally.
Key Responsibilities:
Handle customer inquiries through email, chat, and other non-voice platforms
Provide accurate and timely responses to customer concerns, ensuring resolution within service level agreements
Troubleshoot and resolve product or service-related issues using written communication
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with internal teams to resolve complex issues or escalate when necessary
Ensure a high level of customer satisfaction through professional and efficient communication
Adhere to company policies and procedures while safeguarding customer information
Qualifications:
College graduate, with or without a background in the Customer Experience Solutions industry
HS or SHS with at least six (6) months of experience in the Customer Experience Solutions industry
Possess strong written communication skills, with excellent grammar and attention to detail
Have exceptional customer service, problem-solving, and multitasking skills
Are proficient in computer applications, with the ability to navigate multiple systems efficiently
Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work 100% onsite, shifting schedule.
What We Offer:
Competitive salary and benefits package
Career advancement opportunities within the company
A supportive and collaborative work environment
Continuous training and skill development programs
If you're someone who thrives in a fast-paced, digital communication environment and is passionate about delivering excellent customer service, we encourage you to apply!