Customer Care Representative | Night shift | Work from Home | Day 1 HMO

Customer Solutions for Healthier Homes and Cleaner Communities

As a Customer Care Representative, you will help deliver trusted support for a U.S.-based pest control company focused on safer homes, healthier communities, and service excellence. This role gives you a long-term global career with Emapta, where top talent can grow through international client support, professional development, and a work-from-home setup built for high-performing service professionals.

Quick Role Snapshot

Employment type: Full-time

Shift: Night shift, 8:00 AM to 5:00 PM CST, Consecutive days off (Flexibility is required due to induction, training, time zone observances, business operations, and occasional rotating Saturday half-day shifts from 9:00 AM to 1:00 PM CST)

Work setup: Work from home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 2-3 years of customer service or contact center experience
• Experience handling blended customer support channels such as calls, emails, and messages
• Natural, conversational communication style that does not sound robotic or overly scripted
• Ability to deliver friendly, helpful, and professional customer service
• Fast learner with the ability to adapt quickly to tools, systems, and service procedures
• Minimum typing speed of 25 WPM
• Comfortable working in a voice-based work-from-home environment
• Quiet and professional home workspace suitable for customer calls
• Strong attention to detail when documenting customer information and account updates
• Ability to manage customer concerns with patience, accuracy, and professionalism
• Flexibility to support rotating Saturday shifts, early meetings, training, and business schedule adjustments
• Spanish-speaking skills are preferred but not required
• Familiarity with Mexican slang or common dialect is an advantage

• Answer inbound and outbound calls, emails, and messages professionally and on time
• Resolve customer complaints, service concerns, and account issues following company protocols
• Document customer interactions, account updates, and scheduling changes in the required system
• Schedule, reschedule, and adjust pest control service appointments based on technician capacity, route efficiency, and customer needs
• Coordinate with technicians and management to support smooth service delivery
• Research customer accounts and respond to inquiries, reschedules, cancellations, and service requests
• Maintain accurate and updated records in required tools and platforms
• Process cancellation requests, account holds, and service adjustments according to procedures
• Conduct follow-up calls and emails to close unresolved customer concerns
• Support customer retention by handling concerns with professionalism and care
• Maintain regular attendance for scheduled shifts, rotating Saturday shifts, and early meetings
• Attend training sessions and learning activities to build service knowledge
• Represent the business through excellent customer care and mission-aligned service
• Stay updated on services, products, policies, and department procedures
• Assist with administrative tasks, company projects, and cross-department support as needed

About the Client

Its mission centers on safer communities, reliable service, and customer care that treats every home with respect.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!