Sales Operations Specialist

Location: Hybrid - BGC ( 2 days WFO, 2 days WFH per week)

Company Introduction

We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.

Position Summary:

The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.

Essential Functions:

• Maintain and update customer databases, sales records, and inventory for accuracy and completeness.
• Provide administrative support to the sales team, including preparing reports, managing calendars, and assisting with presentations.
• Communicate with customers via email, phone, and in-person to handle inquiries, process orders, and offer excellent service.
• Process sales orders accurately, including entry, tracking, and coordinating shipments.
• Monitor and manage inventory levels, coordinating with logistics for product availability.
• Prepare and maintain sales contracts, agreements, and related documentation.
• Generate sales reports and performance metrics for analysis by the sales management team.
• Resolve customer complaints promptly and effectively.
• Collaborate with various departments like marketing, finance, and logistics for smooth operations.
• Manage ERP system and enable program to be developed in a timely manner.

Additional Duties:

• Collaborate with the marketing team to align efforts.
• Assist in organizing sales events and trade shows.
• Support sales training and stay updated on industry trends.

Knowledge, Skills & Abilities:

• Strong multitasking and time management skills.
• Excellent written and verbal communication.
• Proficiency in data analysis and reporting.
• Dedication to exceptional customer service.
• Meticulous accuracy.
• Collaborative mindset.

Minimum Qualifications:

• Bachelor's degree or equivalent experience.
• Prior experience in sales support or related roles.
• Proficiency in Microsoft Office and CRM software.
• Strong organizational skills.

Performance Measures:

• Timely and accurate order processing.
• Effective customer support and issue resolution.
• Quality of sales reports and data analysis.
• Contribution to sales team efficiency.
• Teamwork and communication skills.