Trust.OCM Assistant Manager

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

The OCM Assistant Manager contributes to the implementation of risk management policies and procedures and provides direct operational support to OCM Specialists in Manila.

• Serve as the first point of contact for OCM Specialists in Manila with operational issues, providing guidance and escalating complex matters when necessary
• Coordinate and oversee OCM Specialists' daily activities, establish performance tracking systems, conduct team meetings, analyze metrics, prepare comprehensive reports for the OCM Manager, facilitate two-way communication between Specialists and Manager, escalate critical issues with proposed solutions, and provide feedback on the operational impact of strategic initiatives
• Deliver operational overviews and validate data to ensure accuracy and completeness of information provided by OCM Specialists
• Provide mentorship and guidance to OCM Specialists, supporting their professional development and performance improvement
• Assist in the implementation of strategic plans for OCM activities across C2S
• Work closely with the OCM Manager to understand strategic directives and organizational goals.
• Assist Manager in breaking down strategic plans into specific, actionable tasks and guidelines for OCM Specialists.
• Ensure day-to-day activities of OCM Specialists align with broader organizational objectives
• Translate into actionable operational tasks and guidelines for OCM Specialists, ensuring alignment between high-level objectives and day-to-day activities
• Support the oversight of control execution and performance of various OCM activities in respect of C2S risk management policies and procedures
• Contribute to risk awareness initiatives in the division and help address control weaknesses identified
• Assist in the implementation of the Risk Assessment schedule, including process Risk Assessments and Legal Entity Risk Assessment
• Support the execution of various OCM activities: Risk Event Management Procedure, Legal Entity Risk Framework, Action Plans, Key Risk Indicators (KRI), Business Continuity Management (BCM), Risk Assessments, Legal Entity Risk Assessments, etc
• Assist in the management and maintenance of Risk Management Portal(s), including participation in functionality testing when required.
• Monitor and ensure timely handling of due dates in the Risk Management Portal(s) within the OCM function and for local offices
• Provide support to C2S offices in capturing information in the Risk Management Portal(s) and keeping it up-to-date
• Assist in monitoring controls and processes surrounding OCM duties
• Participate in the execution of control effectiveness testing and/or Quality Assurance (QA) reviews as per OCM plan
• Prepare reports on OCM deliverables for review by the OCM Manager
• Assist in organizing and conducting Risk Management Portal(s) and OCM training activities
• Support Risk Management, divisional, and Group-related initiatives/projects as assigned
• Contribute to the development and refinement of internal procedures and forms
• Perform other Risk Management Portal(s) related activities as required
• Any other job-related duties as may be required by the OCM Manager and/or Head of OCM.
• Bachelor's degree in Risk Management, Business Studies, Finance, Economics, or related field.
• 3 to 5 years of experience in the financial and/or fiduciary service industry, with a focus on risk management, quality assurance, audit, and/or professional accounting
• Professional certifications such as FRM, PRM, or CPRM are advantageous
• Understanding of C2S products and services.
• Experience in implementing risk and control frameworks in complex organizations
• Demonstrated ability to effectively lead and manage a small team, fostering collaboration and driving team performance to achieve team’s objectives

Additional Requirements:

• Fluent in English (written and spoken);
• Strong communication and presentation skills
• Analytical and problem-solving abilities
• Sound judgment and decision-making skills
• Ability to analyze and present information effectively
• Understanding of strategic initiatives and their operational implications
• Good operational planning and execution skills
• Awareness of business objectives and their alignment with risk management
• Team player with emerging leadership skills
• Ability to work with stakeholders at various levels of the organization
• Capable of managing multiple projects simultaneously
• Good organizational skills
• Proficiency in MS Office suite and familiarity with risk management tools/applications
• Knowledge of industry-specific process risks and regulations
• Ability to work both independently and collaboratively in a global, fast-paced environment
• Ability to work under pressure
• Results-oriented approach to work
• Attention to detail and accuracy
• Proactive in suggesting process improvements

Our Benefits

Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.