Application Support
RIDIK Pte Ltd Makati
Job Description
Role Overview
We are hiring a customer-focused Application Support Engineer with experience or strong interest in the Travel & Airline domain and GDS (Global Distribution Systems).
You will provide 24x7 production support for business-critical applications, ensuring high availability, quick resolution, and seamless customer experience.
Key Responsibilities- Provide Level 1 support for travel, airline, and GDS-based applications
- Work on Amadeus, Abacus, Galileo, Sabre, Travelport (Critical requirement)
- Monitor application alerts, queues, and proactively resolve issues
- Handle incidents/service requests within SLA using ITSM tools
- Perform initial root cause analysis and escalate to L2/L3 teams
- Support customer-facing travel applications used by agents & corporates
- Participate in P1/P2 incident bridges, shift handovers, and daily reviews
- Maintain SOPs, runbooks, and documentation
- Identify recurring issues and suggest improvements/automation
Required Skills
Core Skills:
- Strong multitasking ability in a high-volume support environment
- Excellent problem-solving & analytical skills
- Strong communication (verbal & written)
- Customer-first mindset with ability to work under pressure
Domain Skills (Must Have):
- Travel domain knowledge (Airline operations / Travel tech platforms)
- Understanding of booking flows, ticketing, PNRs, profiles
- Experience with GDS Systems (Amadeus, Sabre, Galileo, etc.)
- ITIL awareness or certification
Makati
The Application Support Lead is a senior, hands-on role responsible for the ‑day-to-day support, stability, and continuous improvement of multiple business critical applications used across the organization.
This role serves as a key operational...
Taguig, 5 km from Makati
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
AccentureManila, 6 km from Makati
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve...