Customer service manager
Pasig
Job Description
Posted on 13 May 2025
The Software Support Manager is responsible for the strategic direction and day-to-day management of
the Software Support and Training teams offer by focusing on.- Manager and Lead the Team of Software Support Representative
- Oversee the day to day operations of the support team ensuring timely and effective resolution of
- Maintain strong relationships with 80’s customers, understanding their needs and expectations
- Continual, measurable improvement in the customer experience as it relates to the efficient / optimum
- Co-development and delivery of specific software support material and training to coincide with
- Act as a voice of the customer into the creation of the Commercial & Technology Software roadmaps
Qualifications/Requirements
Qualifications, skills & experience:- Experience in the software industry, particularly around developing and delivering software support &
- Strong technical aptitude and ability combined with a curious nature to explore ‘what’s possible’
- Deep understanding of the customer with a demonstrated ability to tailor the delivery of your value
- Demonstrated ability to think and act strategically to position a business to win
- Strong commercial and analytical skills combined with the ability to make sensible and timely decisions
- Demonstrated passion for coaching, mentoring and developing high-performing teams
- Strong and influential communication style in both written and presentation skillsets
- Ability to build strong relationships, at various levels, both internally and externally
- Self-motivated, energetic & can work both autonomously & as part of the team
- Ability to be flexible and adaptable in a changing environment, demonstrating a strong consultative
- Above average computer skills including the Microsoft Office 365 suite of products
- Experience within the truss & frame/construction industry
- Experience in using the Databuild suite of software
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
No additional remarks
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