General Manager
Techno Holdings Corporation Makati Full-time
About the Role
The Operations Manager oversees daily business operations to ensure efficiency, consistency, and profitability across salon and/or retail branches. This role requires a hands-on leader with strong experience in managing people, processes, and performance while delivering excellent customer experience.
Responsibilities- Oversee day-to-day operations of salon or retail branches
- Develop, implement, and monitor standard operating procedures (SOPs)
- Manage staff scheduling, attendance, performance, and discipline
- Ensure excellent customer service and resolve complaints
- Monitor sales, expenses, inventory, and branch profitability
- Prepare operational reports and performance analyses
- Coordinate with management on promotions and pricing strategies
- Conduct regular site visits to assess operations and service quality
- Identify operational gaps and recommend process improvements
- Ensure compliance with company policies and safety standards
- Bachelor’s/College Degree
- Minimum 2 years operations management experience
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Computer literate with reporting and admin skills
- Willing to do field work and oversee multiple locations
- Preferably Female
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