FMCG Operations Manager
Office Location: Mandaue Cebu
About the role
Activation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the Central & Easter Visayas region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring the consistent delivery of exceptional customer experiences across your assigned territory.
What you'll be doing- Provide strategic leadership and oversight for a portfolio of store locations / multiple sites within the Central & Eastern Visayas
- Develop and implement effective operational strategies to maximise performance, productivity, and profitability
- Mentor, coach, and motivate area managers and their teams to enhance their skills and drive continuous improvement
- Ensure adherence to company policies, procedures, and regulatory requirements across all assigned stores
- Collaborate with cross-functional teams to identify and implement initiatives that enhance the customer experience
- Analyse and interpret key performance metrics to make data-driven decisions and identify areas for growth and optimization
- Serve as a strong brand ambassador, fostering a positive and engaging company culture within your region
- Manage Area Managers and ensure 100% fulfillment and completion of services based on the service level of agreement.
- Collaborates strategies and plans with clients and stakeholders. Ensuring that discussions for upcoming projects, services and/or product offers are aligned and well-set.
- Directs the team on dealings with the client, customers and suppliers’ operational concerns.
- Proactively coordinates with client’s representatives regarding issues or concerns
- Developing and maintaining partnerships with current clients and ensuring long-term collaboration.
- Proven track record of success in a multi-site retail management role, preferably in FMCG industry
- Excellent people management and leadership skills, with the ability to inspire and motivate teams
- Strong analytical and problem-solving abilities, with a focus on data-driven decision making
- Exceptional communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
- Familiarity with retail operations, including inventory management, customer service, and sales optimization
- Adaptability and agility to thrive in a fast-paced, dynamic retail environment
- Bachelor's degree in Business Administration, Retail Management, or a related field
What we offer
At Activation Machine Inc.', we are committed to providing our employees with a rewarding and fulfilling work experience. As an Operations Manager, you will have the opportunity to contribute to the growth and success of our organization, while enjoying a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.We foster a collaborative, supportive, and inclusive work culture that prioritizes work-life balance and the wellbeing of our team.
If you are passionate about retail operations, have a proven track record of driving results, and are eager to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with Activation Machine Inc.'!